Refund policy

Returns & Refund Policy – MARTYR

All Sales Final

All products sold by MARTYR are made-to-order. For this reason, all sales are final and we do not offer refunds, returns, or exchanges for:

Change of mind
Incorrect sizing selection
Delayed delivery outside of our control

Damaged or Faulty Items

We only offer refunds or replacements for items that arrive:

Damaged
Defective
Incorrect (wrong item received)

You must inspect your order upon delivery and contact us within 48 hours of receiving your item.

To be eligible:

The item must be unworn, unused, and in original packaging
You must provide proof of purchase
You must provide clear photo or video evidence of the issue

How to Report an Issue

To report a damaged or faulty item, contact us at:

officialmartyr.co@gmail.com

Include:

Your order number
A description of the issue
Photo or video evidence

Failure to provide sufficient evidence may result in your claim being declined.

Return Process (If Approved)

If your claim is approved:

We will provide instructions on how to proceed
A return may be required before a refund or replacement is issued

Items sent back without prior approval will not be accepted.

Refunds

If your claim is approved:

Refunds are processed to the original payment method only (Shopify transaction)
Please allow up to 10 business days for processing after approval
Additional processing time may be required by your bank or card provider

Uncollected Orders

Orders not collected from your local post office or delivery point within the carrier’s timeframe will be considered abandoned and are not eligible for refund or replacement.